These Terms & Conditions ("Terms") govern your access to and use of the Keepface marketplace, websites, mobile applications, and related services (together, the "Service") operated by Keepface Global, Inc., a Delaware corporation ("Keepface", "we", "us", or "our"). By creating an account, accessing the Service, or clicking "I agree", you accept these Terms and our Privacy Policy and User Agreement, which are incorporated by reference.
If you do not agree, do not use the Service.
1. Definitions
"Brand" means a business or individual using the Service to source, contact, and pay influencers. "Influencer" means an individual or agency creating content and accepting brand collaborations through the Service. "Workspace" means a brand or influencer profile inside a Keepface user account; one user may operate multiple Workspaces. "List" means a curated set of influencers offered for outreach. "Campaign" means an outreach or content collaboration launched by a Brand against one or more Lists or Influencers. "Intelligence Profile" means the AI-analysed report unlocked by paying a per-influencer fee. "Escrow" means funds a Brand deposits with Keepface and that we release to Influencers once deliverables are approved.
2. Eligibility
You must be at least 18 years old (or the age of legal majority in your jurisdiction) and able to enter into binding contracts. The Service is not intended for use by children under 13, and we do not knowingly collect data from anyone under 13. By using the Service you represent that you and any organisation you act for are not subject to sanctions, embargoes, or other restrictions that would make our provision of the Service unlawful.
3. Account Registration & Security
You must provide accurate, current, and complete information when registering and keep it up to date. You are responsible for activity under your account, for safeguarding your credentials, and for any acts of users you invite into a Workspace you control. Notify us at info@keepface.com immediately if you suspect unauthorised access.
One Keepface account can host multiple Workspaces (Influencer profile + Company workspace). Within each Workspace, the Owner can invite Admins, Members, and Viewers. Owners and Admins are jointly responsible for actions taken by Members and Viewers in their Workspace.
4. The Marketplace
Keepface operates a marketplace that connects Brands with Influencers across regions, niches, and platforms. We curate Lists, run multi-channel outreach (email, WhatsApp, Telegram), provide reporting, and hold campaign funds in Escrow until delivery is signed off. Keepface is not the employer, agent, or representative of any Influencer. Brands and Influencers are independent contractors with respect to each other and to Keepface, except where the Service expressly handles funds, payouts, or dispute mediation.
Lists, Intelligence Profiles, response-rate forecasts, audience analytics, and pricing are estimates produced from publicly available data and proprietary models. They are provided "as is" and are not guarantees of campaign outcomes.
5. Fees, Pricing & the 10% Response Guarantee
Outreach is sold pay-as-you-go starting from US$0.25 per Influencer reached, with the final per-Influencer price varying by audience tier, country market, and engagement-rate band. The price displayed on a List at the time of launch is the price you will be charged. Keepface does not charge a subscription, setup fee, or markup on the Influencer's content fee.
10% Response Guarantee: If fewer than 10% of the Influencers reached on a Campaign reply within seventy-two (72) hours of launch, you may request a full refund of the outreach fee for that Campaign by contacting us within fourteen (14) days of launch. The Guarantee covers the outreach fee only; it does not refund Influencer payouts already approved or released.
All fees are charged in US Dollars unless otherwise stated. Taxes (VAT, withholding tax, or local equivalents) are your responsibility unless we are required by law to collect them. We may suspend access if any invoice or chargeback remains unpaid more than thirty (30) days past due.
6. Escrow & Influencer Payouts
Brand campaign funds are held by Keepface as the platform of record in a segregated payments account. Influencer payouts are released only after the corresponding milestone (outreach delivery, content approval, or campaign completion) is confirmed inside the Service. Payouts are processed through Wise Business and similar regulated payment providers in the Influencer's local currency, subject to those providers' availability and identification requirements.
Influencers are responsible for the accuracy of their payout details and for any local tax obligations on funds received. Keepface may withhold or delay a payout where we reasonably suspect fraud, sanctions exposure, identity mismatch, or breach of these Terms, and will notify the Influencer of the reason.
7. Intelligence Profiles
Each Intelligence Profile unlock grants the requesting Brand a non-transferable, internal-use licence to view and rely on the report for evaluating that Influencer for collaboration. You may not resell, redistribute, or scrape the report, and you may not use it to contact the Influencer outside the Service.
8. Content & Intellectual Property
Influencers retain ownership of the content they create. By submitting content to a Campaign, the Influencer grants the Brand a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, and display that content in the channels, formats, and for the duration agreed in the Campaign brief. Outside that scope (e.g., paid amplification, billboards, or use after the agreed duration) requires separate written consent from the Influencer.
Keepface owns the Service, including the marketplace, software, AI models, classification taxonomies, and aggregated analytics. Nothing in these Terms transfers any of those rights to you. You may not copy, scrape, reverse-engineer, frame, or build a competing service from the Service.
9. The Brand-Influencer Relationship
Brands cannot bypass the Service to contact Influencers off-platform, scrape Influencer contact details, or solicit them through third-party agencies for the purpose of avoiding fees, for twelve (12) months after the most recent Campaign or Intelligence Profile unlock involving that Influencer. Keepface may charge liquidated damages equal to the full per-Influencer fee for any breach of this clause and may terminate any Workspace involved in the breach.
10. Prohibited Conduct
You will not, and will not permit any user under your control to: (a) provide false identity, audience, or engagement data; (b) use automated means to inflate followers, comments, or engagement; (c) post or distribute hate speech, harassment, sexually explicit content involving minors, or illegal content; (d) infringe intellectual-property or publicity rights; (e) reverse-engineer the Service or attempt to bypass security controls; (f) probe, scan, or test the Service except under an authorised disclosure programme; (g) misuse outreach channels (e.g., spam, phishing, sanctions evasion); or (h) violate any applicable law (including export controls, anti-bribery, anti-money-laundering, GDPR, CCPA).
11. Suspension & Termination
You may close any Workspace at any time from your account settings. We may suspend or terminate access immediately if we reasonably believe you have breached these Terms, presented a security or sanctions risk, or failed to settle outstanding fees. Provisions that by their nature should survive (Sections 5-10, 12-17) will survive termination.
12. Disputes between Brands and Influencers
Where a Brand and an Influencer disagree about deliverables, quality, or payment, both parties must first attempt good-faith resolution through the Service's support channels for at least seven (7) calendar days. Keepface may, at our discretion and based on documented evidence from both sides, mediate the dispute, refund the Brand from Escrow, release Escrow to the Influencer, or split the Escrow.
13. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law we disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation. We do not warrant that any specific Campaign, List, or Intelligence Profile will produce a specific business result.
14. Limitation of Liability
To the fullest extent permitted by law, Keepface, our affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising from or related to the Service. Our aggregate liability for all claims arising in any twelve-month period will not exceed the greater of (a) the fees you paid Keepface in that period or (b) US$100. Some jurisdictions do not allow these limitations; in those jurisdictions our liability is limited to the minimum extent permitted.
15. Indemnification
You will defend, indemnify, and hold harmless Keepface and our affiliates from any third-party claims, damages, liabilities, costs, and reasonable legal fees arising out of (a) content you submit through the Service, (b) your breach of these Terms, (c) your violation of any law or third-party right, or (d) any tax or regulatory obligation that should have been borne by you.
16. Governing Law & Venue
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Any dispute that cannot be resolved through the Service's support channels will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to personal jurisdiction there. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
17. Changes to These Terms
We may update these Terms when our marketplace functionality changes or to reflect legal or operational requirements. When a change is material we will notify users by email and require re-acceptance the next time you sign in. Continuing to use the Service after the effective date of an updated version constitutes acceptance.
18. Other Keepface Apps
These Terms also apply to Keepface mobile applications and to Keepface TikTok App, a TikTok content publishing application operated by Keepface Global, Inc. Where an app's app-store terms or platform requirements impose additional rules, those rules also apply.
19. Contact
Questions, complaints, or formal notices under these Terms should be sent to info@keepface.com or to Keepface Global, Inc., 1145 Amarillo Avenue, Palo Alto, CA 94303, USA.